If you run a business, you generally do not want to deal with customers which are assholes, trolls, they cheat, lie, etc. And many companies rate customers and

If you run a business, you generally do not want to deal with customers which are assholes, trolls, they cheat, lie, etc. And many companies rate customers and one which are rated low have longer wait time or harder time to get returns/refunds. I do not have proof but I think Amazon has that rating. Lyft has that. Uber has that. AirBnB, etc. But the BIG issue here is that you must treat customers with respect: if you do not want offer service to certain person, apologize, explain situation on your side (whatever - we are small team, we require dress code, etc.), offer refund, and that is that. Be nice. Be polite. In short, I do not have problem that they disable his account. Whatever - that is the business. I have problem with their attitude.