> The client is not always right. And I don't try to be nice to rude people. But that doesn't mean you can't use rude people to improve your business. You're r

> The client is not always right. And I don't try to be nice to rude people. But that doesn't mean you can't use rude people to improve your business. You're right, the client isn't always "right", however, on a personal level, I'd recommend being nice, period. Outright extracting value out of the "rude" customer is part of the problem, at least in my opinion, as that frame of mind permeates throughout culture. Maybe, if you were "nice", you'd influence that person (maybe they had a terrible day, not everyone is a troll) and then, not only would you gain value from their complaint(s), you'd have an additional customer for life (or at least for a more time than never). Relationships are the backbone of sustained success.