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The author attributes both his success, and the team's growth, to his documentation philosophy. It does make some sense - improving process documentation for th
by stephengillie 10y ago
The author attributes both his success, and the team's growth, to his documentation philosophy. It does make some sense - improving process documentation for the most common issues will help ensure new team members resolve these issues consistently and effectively, both increasing their utility to the team and their personal morale. How much is directly attributable to him is open to debate.
- zwischenzug 10y agoThe team's growth was partly because of its perceived success at managing operations, but also because of large growth in customer base and application sprawl. The business model we had depended on fast releases and customers who refused to pay for much-needed testing or QA, but were happy to pay for the support we provided. Not saying that's a good thing, but it was the plate we were served.