OMG I can't beleive anyone cares about the app's hurt feelings! Now seriously, this is amazing, so unprofessional. The company really mixed up things based on

OMG I can't beleive anyone cares about the app's hurt feelings! Now seriously, this is amazing, so unprofessional. The company really mixed up things based on how someone felt at the moment of dealing with support? Now the question on the table is if that breaks contract or not. Both cases are terrible. If you say yes the company opens a juridical risk and if you say no it means its Terms of Service have something like "...and we may deny the service if you leave a negative app review or ask for our support in a way that we don't feel belonging to a 'safe space', specially if the user don't trigger warns us..."