Personally, if I ended a support request with "wondering what kind of piece of shit I just purchased", returning to Amazon for a refund would probably be the BE

Personally, if I ended a support request with "wondering what kind of piece of shit I just purchased", returning to Amazon for a refund would probably be the BEST outcome I would expect. But the founders response also could use some work. Always take the high road. "Get a lawyer" is why we can't have nice things.