I was a founder and did tech support for years. Eventually stopped doing it for a couple of years and tried doing it again. I wanted to fire every customer w

I was a founder and did tech support for years. Eventually stopped doing it for a couple of years and tried doing it again. I wanted to fire every customer who called in because of the abusive way they treated the support people. The support people patiently explained to me that it was part of their job and they didn't take it personally. I have found people are on a grid with "people helpers" as one axis and "problem solvers" as the other. Close to 100% people helper, you know that you can help this person because you've done it 100x. Close to 100% problem solver, you're going out of your mind because you've done this 100x.