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If you operate a business in the Internet age and delude yourself that customers are required to have decorum, you are in for a rude shock, sooner than later.
by roystonvassey 10y ago
If you operate a business in the Internet age and delude yourself that customers are required to have decorum, you are in for a rude shock, sooner than later.
- barking 10y agoYou can require your customers to show decorum if you choose.
- Steve0 10y agoFair enough, but please tell them that before they enter a contract with you. Don't take their cash followed by not providing a service for reasons not stipulated before accepting the money.
- toomuchtodo 10y agoYou would think "please don't be an asshole" would be common sense, but I suppose adding it your product description about you providing support is being explicit.
- jtmb 10y agoNot only providing support, but unilaterally disabling the product they purchased after the fact. That should be incredibly explicit. And even then. Just look at Ham Radio Deluxe.
- robryan 10y agoThis is actually not true if you hope to sell long term as an Amazon marketplace seller.
- beedogs 10y agoNope. If you've already sold them the product, you really cannot do this.
- barking 10y agoNo? If I went into a store to complain and my first words were "what kind of shit have I bought here?", then I don't think I'd have any cause for complaint if I were forcibly ejected and told to come back when I'd learnt how to behave myself. Same should apply online.
- stale2002 10y agoIf the store then came to your house and confiscated your product, you absolutely WOULD have the right to complain. The store owner could go to jail, because that is called theft. Screwing over customers has a cost. This story went viral. And now this business is going to receive hundreds of negative reviews.
- Hydraulix989 10y agoThe product wasn't confiscated though, only the service was cancelled, and a refund was offered for returning the product. This is the main point a lot of people are missing here. As it stands, this is how ANY court of law would see it as well.