Forum feedback, like HN feedback, is too extreme, and unless your product is exclusively marketed at the HN crowd, such feedback will be close to useless. You m

Forum feedback, like HN feedback, is too extreme, and unless your product is exclusively marketed at the HN crowd, such feedback will be close to useless. You might have a big problem, for example, non-hackers can not write e-mails in Ubuntu, while HN-crowd are worried about battery life. So instead of taking one hour to fix the e-mail problem for thousands of users, you spend thousands of man-hours to marginally improve battery life to please a handful of users.