I agree with you, and I don't condone the bricking. I am sure that the rep regretted his/her actions in the cold light of Sunday morning. But I wish that user

I agree with you, and I don't condone the bricking. I am sure that the rep regretted his/her actions in the cold light of Sunday morning. But I wish that users would also take some responsibility for keeping the conversation civil. I don't like that the user is seemingly always excused for being angry and irrational, but the company, be it a one man shop or a large mega corp is always expected to be a cold, faceless, emotionless entity. ALL interactions are essentially a 1 person to 1 person interaction where simple things like common respect, politeness, understanding and constructive dialog should be considered.