> Judging someone's character based on a single incident isn't a great thing to do. By the same token, publicly castigating someone because you couldn't get th

> Judging someone's character based on a single incident isn't a great thing to do. By the same token, publicly castigating someone because you couldn't get their software to work on your device isn't a great thing to do either. Perhaps the developer sells his gadgets so he can house sick kittens, and he was up all night trying to nurse a particularly sick kitten when the angry email came through??