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Yeah, abusive language it is not. It's more of a tantrum. Looking at the other reviews, it does seem that the company is happy to help with issues even where t
by Just1689 10y ago
Yeah, abusive language it is not. It's more of a tantrum.
Looking at the other reviews, it does seem that the company is happy to help with issues even where there is a negative review.
- PeterisP 10y agoWhy would you call it a tantrum? It sounds like a reasonable review that a calm dissatisfied customer would make as well.
- yunolisten 10y ago> It's more of a tantrum. And the knee jerk response of bricking the device is ok then?
- Lazare 10y ago> it does seem that the company is happy to help with issues even where there is a negative review. Sometimes doing the right thing doesn't make doing the wrong thing okay. In the linked case, there was a negative review, they were not happy to help with with issues, and they bricked the device. Legally they may be okay.. Morally I think they're wrong. And from a PR point of view this is literally the worst possible thing they could do, what are they insane? (And as others have noted, the rep is significantly more guilty than the customer of abusive language and throwing a tantrum. Ironic...)