> There is a subset of customers that will give you a bad review at the drop of a hat because they know it hurts you. I think you give some people too much cre

> There is a subset of customers that will give you a bad review at the drop of a hat because they know it hurts you. I think you give some people too much credit. They just expect things to work and get upset when it doesn't. They're powerless to change or fix anything besides coming to you, the developer. Yes, cursing isn't a good means of communication. Yes, having empathy for the other side is a good thing when trying to get something. It's still probably not _that_ personal. > Finally one of these people got some tiny payback. At the expense of a lot of bad PR and a general loss of professionalism displayed by the company. I've never heard of this company, but I will never do business with them now.