I once booked a room with a king size bed through one of the OTAs. The bed size is extremely important to me so I make sure of it. When I found the room, it was

I once booked a room with a king size bed through one of the OTAs. The bed size is extremely important to me so I make sure of it. When I found the room, it was barely large enough to contain the bed. I found out from the desk that it had been a "run of the house" booking, which sounds like it should mean, do whatever the customer wants but it apparently means the opposite. Long story short, when we complained we got moved to a penthouse suite, and that was the last time I used an OTA to book anything. BTW this hotel was a landmark in its own right, and the price for the room was very reasonable.