3 ms·

> out of the loans that the US Dept of Ed decided it can't collect on anymore Nope - Navient isn't a collector, it's a servicing company.

• lr4444lr 10y ago
  It's both[0]. But what it's not doing is duping aspiring college graduates to take out these loans in the first place. As detestable as their predation on the delinquent may be, they're not pumping up the loan bubble. https://www.navient.com/about/who-we-are/services/ https://www.navient.com/about/who-we-are/services/
  • esrauch 10y ago
    On the other hand, my loan servicer was changed to some unbelievably poorly managed servicing company years after I had graduated (not one of the big 3-4 companies): think login without ssl, mailing me paper with my SSN printed on it, couldn't get a person on the phone after waiting on hold for hours. I never choose to make any financial deal with that company and I never would have given any choice. The net result was just that I made it my absolute top priority to pay off the rest of my loans held by them (which was also a very frustrating process, with several rounds of extra interest and surprise tiny fees and more inability to get someone on the phone) but other people wouldn't have that luxury.
    • selimthegrim 10y ago
      This sounds like ACS