My experience with Verizion (last time was about 5 years ago) was always that the Customer Service Reps were NICE people, but were utterly unable to do ANYTHING

My experience with Verizion (last time was about 5 years ago) was always that the Customer Service Reps were NICE people, but were utterly unable to do ANYTHING in their systems. They were very politely apologetic about not being able to do anything...