Because there is probably no system in place to get that photo in the hands of anyone relevant to the case. Think of the DMV like mcdonalds. The staff there is

Because there is probably no system in place to get that photo in the hands of anyone relevant to the case. Think of the DMV like mcdonalds. The staff there is trained on how to perform a specific set of tasks and the task she needs completed is not something anyone there has been trained to do. It would probably involve a major Information Technology overhaul to change how their computer systems and filing records work and millions of dollars to be approved by NY state legislature and multiple bid contracts, etc. They don't keep people on staff that know how to fix issues they didn't conceive of ahead of time.