> Honest question - why is their reputation so toxic? combination of factors. atrocious customer service is a major one. failure to bring FIOS to market at the

> Honest question - why is their reputation so toxic? combination of factors. atrocious customer service is a major one. failure to bring FIOS to market at the scale promised to local municipalities is another big issue. generally bad pricing where they extract extra fees from you for absurd reasons is another (not that they're alone in that bad practice).