No, please read the full thread. The scenario is the following: There are currently hundreds of thousands of Facebook pages which receive dozens of customer su

No, please read the full thread. The scenario is the following: There are currently hundreds of thousands of Facebook pages which receive dozens of customer support questions every day via Messenger. My point is that a bot can be used reply instantly to frequently asked questions and leave more sophisticated questions to humans. I'm not defending any fancy use of bots. Just simple use cases like this.