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Marginally, a high bandwidth user would not cost that much extra than a "normal" user because most of AT&T's infrastructure costs are probably fixed. However,
by maukdaddy 16y ago
Marginally, a high bandwidth user would not cost that much extra than a "normal" user because most of AT&T's infrastructure costs are probably fixed.
However, the opportunity cost of a high bandwidth user is much greater, because their use might be denying 100 other "normal" users access to the network. If 25% of those users decide to cancel because their service sucks, then AT&T has lost significant revenue.
*Note I am not apologizing for AT&T at all, in fact I think they are evil.
- davidblair 16y agoThe problem with the 100 "normal" users is the number of support calls they generate. It's a tough trade off to make. The way I see it is that you can plan for the increase in data usage and save lots of money on support staff. The commoditization of wireless access is happening and it seems like AT&T/Verizon are making it easy for someone else to enter the market. Clearwire & Sprint are quickly rolling out a 4G network in major metropolitan areas offering unlimited service for $30/month.