>Not if it is their fault/equipment. That depends entirely on the technician you get. At least for Cox, it's up to the technician to determine if the customer

>Not if it is their fault/equipment. That depends entirely on the technician you get. At least for Cox, it's up to the technician to determine if the customer foots the bill or not and while you might get a competent technician who will happily redo all of the outside wiring while he's there for free you might also get a technician from some third party contractor who doesn't even have the equipment to test anything and is just relying on the customer's modem for troubleshooting. Just because it's their fault doesn't mean that they'll admit it or even fix it.