5 ms·
> IMO chatbots are the online equivalent of getting an automated response from a phone line I agree, but that doesn't mean they're as bad as them. It's _much_
by afro88 10y ago
> IMO chatbots are the online equivalent of getting an automated response from a phone line
I agree, but that doesn't mean they're as bad as them.
It's _much_ faster to read a text and reply with a word/number/tap than it is to wait for the option you want to be read out to you: "for x press 1, for y press 2... for z press 9". Or worse, have to speak what you want, wait for it to parse what you said, and then ask you to confirm.
- azinman2 10y agoExcept, the phone tree isn't what's on the web. So really you're putting texting against a webpage or an app, which will always deliver a better ux because they're unconstrained.
- ipsi 10y agoThey're also superior (and less stressful) for a certain type of person - for example, my mother appears to be slowing down a bit, mentally, as she gets older, and a chat bot would be a lot easier for her to navigate over a phone menu, because she has time to read it and think about it without feeling pressured to key in a response before the phone menu times out. And she doesn't have to worry about forgetting what the phone menu said because, hey, it's all on screen.