Whenever I get on one of those call center lines, I always try the command "Agent", instead of following their rabbithole of decision tree. These "bot" cult me

Whenever I get on one of those call center lines, I always try the command "Agent", instead of following their rabbithole of decision tree. These "bot" cult members say this time it's different because now we have deep learning and it's different from the shitty comcast/verizon call center lines where you have to walk down the decision tree. But the problem is 99% of these people have no idea what they are talking about. They probably saw the Lee Sedol match and thought AI has made some huge breakthrough almost like quantum computing. It hasn't. The accuracy has gotten better and that surely enables a lot of things, but this has nothing to do with what these idiots are trying to build. If you look at the type of people considered "experts" in the chatbot scene, you'll immediately understand how ridiculous this is. Most of them are non technical people who don't even know how to write a simple program. It's hilarious watching these "chatbot experts" talking about how the "old approach" to AI was all about stupid decision tree whereas "NOW with deep learning you can actually let the machine learn!" haha welcome to "machine learning".