I was able contest the fee each time (with an extra step to get it actually refunded rather than a credit for future rides), but the reason I started using Uber

I was able contest the fee each time (with an extra step to get it actually refunded rather than a credit for future rides), but the reason I started using Uber to begin with was largely about accountability and convenience, both of which seemed to be on the decline when this was happening. Plus there's something especially insulting about being charged a fee for the privilege of being stood up. Maybe things have improved recently but their corporate behavior hasn't given me much reason to start using the app again.