That's what I did for a client. When a client sends an email it's parsed by an AI to find things that could be answered automatically (because the user can't b

That's what I did for a client. When a client sends an email it's parsed by an AI to find things that could be answered automatically (because the user can't be bothered to read the faq) it replies to the user. It tells the user that it was answered automatically and ask him if it answers his question, if he says something negative it's forwarded to a human support