4 ms·
Ran into a similar problem with my modem -- the website clearly said it was supported, but three different phone service reps said it wasn't. I went out, spent
by rev_bird 10y ago
Ran into a similar problem with my modem -- the website clearly said it was supported, but three different phone service reps said it wasn't. I went out, spent $100 on a new surfboard modem, didn't help. When they finally sent a tech out, he said my original modem was fine.
- larzang 10y agoThis is a part of their sales playbook. Even if you have a top of the line modem that just came out and is on their support list, they will tell you its either unsupported or about to become unsupported and push you to rent garbage from them instead. You can never trust anything a phone/chat rep tells you because they're aggressively pushed by management to integrate sales into support.