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I don't think that is correct. I'd wager that people outside of HN would spend more time to make sure their $5 is returned.

• stouset 10y ago
  If you're suggesting that lower-income people would be more likely to dispute the charge due to it having a larger impact on their bottom line, I strongly suspect you're wrong. People in that demographic tend to, in my experience, not put forward the effort to get things like that refunded. Even though the money is important to them, it's frequently conditioned that it will take hours of time and effort to recoup the $5, and that's hours and effort they simply don't have. Whether or not it actually takes that amount of time is irrelevant. The problem is that people expect it will take too much of their time to deal with and simply let the money go. This is yet another example of Uber treating their customers like shit. If it's easy enough for them to determine that the cancellation was legitimate and issue the refund, they should do so proactively. Waiting for customers to complain before returning money they collected for a service they did not provide is as user-hostile as anything else they do. I will never give another dollar of my money to Uber.
• chinathrow 10y ago
  As others have pointed it out - they don't even return the money. They credit your account which is even worse than taking it the first time. I reckon a class action regarding this scummy behaviour will be filed soon.