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When the driver is on another trip the app tells you "Joe is completing another trip". I don't think this feature has much to do with behavioral science, more
by cavisne 10y ago
When the driver is on another trip the app tells you "Joe is completing another trip".
I don't think this feature has much to do with behavioral science, more to do with combating the previous behavior which was drivers starting a Lyft ride as they get near the end of a Uber trip and vice versa.
- joelrunyon 10y agoYes, but they only point that out AFTER you've requested the ride. They give you 3 times that are all not the same thing (but are obviously insinuated to be). 1) It gives you the 3 minute estimate. 2) Then says that Joe is completing a ride 5 minutes away 3) And then he drops the person and they say he's 5 minutes away (this is 5 minutes after you initially requested). You could make a case that they're technically not lying because [1] is an estimate, [2] is a truth and [3] is the actual, real ETA but the whole thing is obviously confusing, deceitful and makes for a terrible user experience.