I had a somewhat similar experience as Mr. Giacobbe in the article. Recently I had to make a last minute change in a hotel reservation via Agoda, but they requ

I had a somewhat similar experience as Mr. Giacobbe in the article. Recently I had to make a last minute change in a hotel reservation via Agoda, but they require you to pay the full amount in order to cancel the reservation, and then re-do the booking. So instead I called the hotel directly and got my reservation changed without any extra cost.