Well, that's not quite the same as fraud, which is a much higher bar to prove. I absolutely wasn't disputing that if you're not getting the advertised service,

Well, that's not quite the same as fraud, which is a much higher bar to prove. I absolutely wasn't disputing that if you're not getting the advertised service, you should seek recourse, I was just disputing "fraud". It's the difference between being sold a lemon car, and being sold a car that someone turned the odometer back on.