This is interesting. I had the same experience in Mountain View - paid for 100mbps+ service, and only got 30 - and even that was haphazard. I went through a s

This is interesting. I had the same experience in Mountain View - paid for 100mbps+ service, and only got 30 - and even that was haphazard. I went through a series of support requests. I eventually complained to the FCC and cancelled service. Once I involved the FCC, I had a rep call me, say they absolutely understood why I would cancel given my experience and wish me well. They provided me a partial refund for service levels that they never provided me with, and for days which I received no service. I'm on Sonic now and I've been happy with them. The few times I've had problems they have been very responsive, and you definitely get the sense that their techs know what they are doing. They scoffed at the idea that they would ever sell their customer's data after the recent bill passed, and pointed out that although they resell AT&T service, their contract prevents AT&T from selling it either. It's the only ISP that has made a statement about their intentions publicly. I get a lower service level than what comcast promised, but I actually get that speed, and sometimes burst higher than promised.