3 ms·
I used my own modem from the start with Comcast (bought specifically for their service), but after about 6 months I was having problems with the modem being dis
by Merad 10y ago
I used my own modem from the start with Comcast (bought specifically for their service), but after about 6 months I was having problems with the modem being disconnected multiple times per day, and sometimes unable to reconnect for hours at a time.
Comcast support insisted that my modem was unsupported, despite it being present on their supported modems list. After about 3 calls I gave up and started researching on my own, and eventually discovered that some of the incoming signal strengths were way off what they should be. Crossed my fingers and checked the box outside the house, and yup, Comcast had wired it up with a single cheap 6 way splitter. Replaced it with a quality 2 way splitter, and now I can at least get decent service for the absurd price I pay.
- rev_bird 10y agoRan into a similar problem with my modem -- the website clearly said it was supported, but three different phone service reps said it wasn't. I went out, spent $100 on a new surfboard modem, didn't help. When they finally sent a tech out, he said my original modem was fine.
- larzang 10y agoThis is a part of their sales playbook. Even if you have a top of the line modem that just came out and is on their support list, they will tell you its either unsupported or about to become unsupported and push you to rent garbage from them instead. You can never trust anything a phone/chat rep tells you because they're aggressively pushed by management to integrate sales into support.