3 ms·

Why not call for a technician? I mean if you're using their equipment and all, at least give them the chance to fix it.

• loeg 10y ago
  They'll bill you more for an hour of a technician's time than the cost to just buy a new modem/router.
  • JustSomeNobody 10y ago
    Not if it is their fault/equipment.
    • MertsA 10y ago
      >Not if it is their fault/equipment. That depends entirely on the technician you get. At least for Cox, it's up to the technician to determine if the customer foots the bill or not and while you might get a competent technician who will happily redo all of the outside wiring while he's there for free you might also get a technician from some third party contractor who doesn't even have the equipment to test anything and is just relying on the customer's modem for troubleshooting. Just because it's their fault doesn't mean that they'll admit it or even fix it.
      • acdha 10y ago
        … and even if the technician does the right thing, there's no guarantee that the charge won't mysteriously show up on your bill next month unless you live in a city/state with very consumer-oriented regulators.