If you think about them as advanced search engines that pick up your question based on how the sentence is structured you can use them for following. Customer

If you think about them as advanced search engines that pick up your question based on how the sentence is structured you can use them for following. Customer Service -- Login issues -- Information about products -- Walk them through problems Health -- Information retrival, pills, medicine -- Diagnosis, based on symptoms -- Getting an appointment with a doctor Finance -- Payment, (entity wants to pay entity sum) -- Counseling (legal, tax, pension, savings, investment) And there are a dozen more. Chatbots will work because they use an interface we humans already know well, natural language.