I sincerely doubt a gaming company would bring anything to the table. Simply because, no one wants an phone tree, and that's what games provide. The reason why

I sincerely doubt a gaming company would bring anything to the table. Simply because, no one wants an phone tree, and that's what games provide. The reason why 90% of chatbot companies aren't living up to the hype is because they're doing it wrong. Either it's an phone tree, or they're doing naive matching on regexps, or perhaps just throwing a bunch of data and trying to deep learn some intents. It's pretty amateurish. If you used more traditional NLP techniques, you'd get much further. The other problem with chatbots is that people have become accustomed to general chatbots like Siri, and so even if you say, "my chatbot only does X", you're still going to have people trying all sorts if stuff that's not X. ("Hey, banking bot! What's the melting point of lead?" "I only do banking question." "You suck banking bot.")