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How has your company's interaction with regulators been so far? From your description and the animation on the top page of the Gyant website, it looks like the
by thedailymail 10y ago
How has your company's interaction with regulators been so far? From your description and the animation on the top page of the Gyant website, it looks like the chatbot is claiming to diagnose medical conditions, which in most cases would put it under FDA oversight.
- techwizrd 10y agoWe honestly haven't faced much scrutiny from regulators yet (although I expect that may change once we become more popular). We fall pretty squarely into the existing rules on symptom checkers which have become pretty prolific on the web.
- chinathrow 10y agoDoes that mean you have to write after each message your bot sends a disclaimer such as "This is not medical advise, go see a doctor"? Those symptom checkers have them most of the time - I just can't see it fit within a bot as well.
- techwizrd 10y agoNot really. We have a legal agreement, and then the users state their chief complaint. We record their symptoms as we ask them questions and produce a list of possible conditions along with their disposition (e.g., Go see a doctor in 24 hours, visit an emergency room, home care, etc.) based partially on the Schmitt-Thompson protocol. Schmitt-Thompson is the current battle-tested standard for medical triage.