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let's say bot should be 90% confident that is still giving value to the customer. if not redirect to human.
by finchisko 10y ago
let's say bot should be 90% confident that is still giving value to the customer. if not redirect to human.
- Spivak 10y agoIf you really believe you've created a bot that your users want to use then put it to the test. Advertise that they can get connected to a human by typing 'human' and see how popular it is. I would be impressed if a bot could get to 10%. I don't think you need a confidence metric, the humans using the bot will be happy to signal to you that they're not receiving value.
- finchisko 10y agoI can only agree with that.