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Why did you decide to build a chatbot, rather than a website/app? It seems like it should always be possible to provide a better experience in an app. So far I

• techwizrd 10y ago
  We support voice interfaces and we can support other platforms such as Slack, Telegram (we used to support it actually), and more. Like I said earlier, most users simply Google their chief complaint (e.g., "my throat hurts") which lead them to sites of varying quality such as homeopathic sites and WebMD. These sites do more harm than good. Users are also reluctant to download apps when they just want answers such as health answers. Bots allow us to reach people all over the world no matter whether they are on their desktop, tablet, smartphone, or budget phone on every platform (iOS, Android, etc.). When I look at my girlfriend's phone, she has 95+ updates waiting and she's not looking to download more apps when a Google search would suffice. We've discussed building an app in the future to enable even more features, but it's not a high priority right now. We're competing against Googling what's wrong with you, and we have to be just as easy to get started with. The priority for us is answering people's health questions.