3 ms·
Spoiler: People don't want to talk to chat bots to interact with a company. Same reason they get frustrated at IVRs.
by terribleplan 10y ago
Spoiler: People don't want to talk to chat bots to interact with a company. Same reason they get frustrated at IVRs.
- slouch 10y agoInteractive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.