Two thoughts to add: 1) If you're a contact center veteran but new to AWS, know that evaluating any just-launched service against existing competition is unwis

Two thoughts to add: 1) If you're a contact center veteran but new to AWS, know that evaluating any just-launched service against existing competition is unwise. Check back a few months after they've had time to incorporate customer feedback. AWS released over 1000 updates to the platform in 2016, and Amazon as a whole deploys software about once per second. Think twice about brushing this off like EMC, Oracle, HP, and Cisco did around 2010. 2) Lambda is very powerful and should be a key focus of the discussion. Here's an article demonstrating why. https://www.twilio.com/blog/2017/03/supercharge-your-amazon-connect-flows-using-aws-lambda-node-js-and-twilio.html https://www.twilio.com/blog/2017/03/supercharge-your-amazon-...