3 ms·
Where Chatbots are useful? Best use cases?
by arameghiazaryan 10y ago
Where Chatbots are useful? Best use cases?
- whorleater 10y agoBringing forms to the masses. My parents will not for the life of them fill out an excel sheet or an online form for anything, but slap a chatbot in front of it that asks 1 question at a time and suddenly they're game.
- phamilton 10y agoI identified the pain of simple data collection from customers years ago. I'd be very curious to see if chat bots actually helps, as every other attempt I've seen has been pretty rough.
- swsieber 10y agoI would say yes. There was an article about a chat bot used to aid immigration: https://www.engadget.com/2017/03/28/immigration-chat-bot-can-help-you-with-the-h1-b-visa/ https://www.engadget.com/2017/03/28/immigration-chat-bot-can...
- deleted 10y ago[deleted]
- weego 10y agoIt's a tough one, I'm not convinced anyone should be consciously coached into the notion that sharing private identity information over chat is acceptable. Feels like a long tail to social engineering scams.
- olavgg 10y agoIf you think about them as advanced search engines that pick up your question based on how the sentence is structured you can use them for following. Customer Service -- Login issues -- Information about products -- Walk them through problems Health -- Information retrival, pills, medicine -- Diagnosis, based on symptoms -- Getting an appointment with a doctor Finance -- Payment, (entity wants to pay entity sum) -- Counseling (legal, tax, pension, savings, investment) And there are a dozen more. Chatbots will work because they use an interface we humans already know well, natural language.