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Ask HN: Any interest in learning how startups actually work?
I've been throwing around this idea of interviewing startups to learn how the actual systems and processes work behind the scenes. (ie, what do you use to handle billing and how does it tie into everything else? how about customer support?)
I put up the second interview today (http://www.resultsjunkies.com/blog/back-office-exposed-zippykid) and was hoping I could get some feedback from other HN readers.
Is this interesting? Any areas you want me to dive particularly deep on?
- jorkos 16y agoYes this is useful. In terms of the "infrastructure" I would drill deeper around surprises for people, what pieces they see as critical, etc.; just knowing the infrastructure is much less valuable than its relative importance and key lessons around its use... Good luck
- stakent 16y agoClickable: http://www.resultsjunkies.com/blog/back-office-exposed-zippykid/ http://www.resultsjunkies.com/blog/back-office-exposed-zippy...
- bdickason 16y agoProbing for as much 'open-ness' as possible is the #1 thing I'd like to see. Things like 'share your financial model spreadsheet' and other documents like this would be essential. I'm doing something similar with salon owners at the moment as I'm launching a small salon software kit in the next few weeks. Will definitely check back every once in a while!
- guiseppecalzone 16y agoI like it. The only thing I'd say is, get interesting startups -- and the rest will take care of itself.
- paulsingh 16y agoAre there any in specific that you'd be really interested in? I'm the master of cold-calling (if I don't have some warmer way of getting my foot in the door)! :)
- CatalystFactory 16y agoI'd be interested to see how processes work at a bootstrapped vs. funded start up. A comparison table would be awesome!
- patio11 16y agoI am incredibly interested in well-documented business or technical processes, particularly at startups that run at a smaller scale than the Google / Facebook / etc tier who usually publish that sort of thing. What's interesting? Oh, where to start, where to start. Dashboards. Metrics. Customer service processes. Architectural decisions. Rationales and priorities, most particularly "We intentionally avoid doing X, because..."
- paulsingh 16y agoExactly what I needed to know - thank you, thank you, thank you. :)
- icey 16y agoI'm definitely interested in this idea. I was really impressed with your Mixergy interview, so I have high hopes for something like this.
- stakent 16y agoMaybe you can share some approaches which didn't work? And, of course, their working replacements.
- kunjaan 16y agoAs an engineer I want to request you to devote more questions to the infrastructure and the architecture in place. I would want to know the big architecture picture, alternatives that they researched, why they chose certain technologies , the human resource devoted to delivering the technical product, the ratio of technical-nontechnical in a team etc. Thank you for the initiative.
- petervandijck 16y agoAwesome, but way too short. To be really interesting, make it 5 times longer and more detailed.
- paulsingh 16y agoGood feedback. What sort details would be interesting?
- mattrepl 16y agoVery interesting. I'm interested in hearing about working with open source projects, selling data, and customer support; I'm especially interested in how startups handle bugs in newer open source projects. Do you spend time identifying the cause and submitting a patch, switch technologies, or work on something else and punt the decision? This is a specific system design question, but I'd also like to hear about choosing between job queues (e.g., Beanstalk) and batch systems (e.g., Hadoop) for soft real-time data processing. Interesting startups to interview: - FlightCaster and BackType (lots of data, users get product for free, discuss process of finding and selling to customers interested in associated data; both also deal with real-time data) - Shopify (supporting users that use your product to sell their product) - banksimple (regulated industry) - DuckDuckGo (building a system to compete with a wealthy behemoth) - WakeMate and Square (designing and manufacturing hardware)
- zippykid 16y agoHey Guys, I'm Vid Luther, the founder of Zippy Kid, any engineers etc that have any specific questions/comments I'll try to answer them here.
- bradhe 16y agoSort of like a startup postmortem without necessarily the mortem part? I like it! Would be good specifically for those of use just venturing in to Startup Land :)