Don't blame the user for Gcal's inconsistent and hard-to-internalize mental model. Try not to give reasons to discard someone's feedback, and instead identify

Don't blame the user for Gcal's inconsistent and hard-to-internalize mental model. Try not to give reasons to discard someone's feedback, and instead identify the core issues which, if addressed, would benefit multiple users. It doesn't matter how many people are stymied by poor behaviours, if they are the ones making recommendations to their contacts or businesses on what support could tracts to sign…