I think the problem is, when Google screws up, you don't have one person you can pin it to. Who are you going to blame? Larry, Sergey, Eric Schmidt or whoever w

I think the problem is, when Google screws up, you don't have one person you can pin it to. Who are you going to blame? Larry, Sergey, Eric Schmidt or whoever was charge in that particular project? With Facebook, Zuckerberg is the face of the company (similar to Steve Jobs for Apple), so its easy to point at him and show your anger when Facebook screws up.