I think we are both right. You explain how politicians misunderstand the public's view. And I explain how the public misunderstands the politician's view. Both

I think we are both right. You explain how politicians misunderstand the public's view. And I explain how the public misunderstands the politician's view. Both exists at the same time. Of course for us it's most important to get a service level as good as possible. But at the same time if we want to understand politicians we can not just assume that they would care about the same thing. They will use arguments about service levels if they are smart, but that's never their intentions. From a purely logic point of view, of course the other people's problem is only important to us if we need to influence them. That happens quite often though, and some people could also argue that if we want to be better than the people we critize than we need to deliver on empathy which is mostly what we miss from others.