4 ms·
Actually I'm not sure the exact opposite isn't what's more common I see a lot of people basically caught up in the narrative soap opera of 'who gets to be in c
by pitt1980 10y ago
Actually I'm not sure the exact opposite isn't what's more common
I see a lot of people basically caught up in the narrative soap opera of 'who gets to be in charge', and who the perceive good guys and bad guys are
And actually very little object level 'are we getting good customer service here?' analysis
I'm sure there's some drama behind who gets to be CEO at Netflix, but the strategy behind that game is largely irrelevant to me
- erikb 10y agoI think we are both right. You explain how politicians misunderstand the public's view. And I explain how the public misunderstands the politician's view. Both exists at the same time. Of course for us it's most important to get a service level as good as possible. But at the same time if we want to understand politicians we can not just assume that they would care about the same thing. They will use arguments about service levels if they are smart, but that's never their intentions. From a purely logic point of view, of course the other people's problem is only important to us if we need to influence them. That happens quite often though, and some people could also argue that if we want to be better than the people we critize than we need to deliver on empathy which is mostly what we miss from others.