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Am I the only one disgusted by the canned replies from Airbnb to Luciano? The guy had his home ruined and all Peter from Airbnb can talk about is file format re

• dvtv75 10y ago
  Empathy may be seen as an admission of liability in certain situations, so it's best to keep it completely controlled.
• bigbugbag 10y ago
  If it was not for Hanlon's Razor, I'd think this was deliberate and part of the process of cheating the guy out of the money he was entitled to. Though this is a repeat of history as this has happened before, for example with the guy that got bitten by a rottweiler[1]. [1]: https://www.nytimes.com/2015/04/11/your-money/questions-about-airbnbs-responsibility-after-vicious-attack-by-dog.html https://www.nytimes.com/2015/04/11/your-money/questions-abou...
  • srtjstjsj 10y ago
    Of course it's deliberate. AirBnB's business model is to achieve profit margin by cheating laws and contracts, and facilitating their customers doing same.