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One reason: Focus. Anybody who has tried to launch a SAAS app knows that launching the software is not enough. The sales and support infrastructure has to be t
by brianmurphy 10y ago
One reason: Focus.
Anybody who has tried to launch a SAAS app knows that launching the software is not enough. The sales and support infrastructure has to be there as well.
I'm not saying they can't do it. They certainly have the money to throw at the problem. The question is if they really want to.
- reilly3000 10y agoThey are practically offering support-as-a-service now. It's a clear segment of their core business they are leveraging by creating services around it. They are giving it the same focus and support as they do logistics, an area where they are also an indisputable leader.