> How can Airbnb fail so hard on realising that an internet business, such as theirs, lives and dies by customer trust... Because the founders are arrogant and

> How can Airbnb fail so hard on realising that an internet business, such as theirs, lives and dies by customer trust... Because the founders are arrogant and it's ingrained in the company's culture. This isn't the first story of AirBnB's incompetence in handling customers and the media. http://archives.sfweekly.com/thesnitch/2015/10/21/passive-aggressive-pro-airbnb-ads-appear-on-muni-shleters http://archives.sfweekly.com/thesnitch/2015/10/21/passive-ag... Their official response when asked for comment goes as follows: -------------------- We emailed Airbnb spokesman Christopher Nulty to ask whether the library ad was "real." He responded by email, "as opposed to a fake one :)" A follow up email, explaining that we were in fact seeking confirmation as to whether the ads are actually from Airbnb received the following response: "Are you seriously writing on this?" -------------------- edit: What I find most amazing is that guy is still a Public Affairs Lead for the company. That says a lot about how they operate.