On the other hand, when deciding between offers a couple years ago, the fact that the person on the phone had read my cover letter and thought about what I said

On the other hand, when deciding between offers a couple years ago, the fact that the person on the phone had read my cover letter and thought about what I said helped tip the balance in favor of Scribd Scribd has at least one really, really fabulous recruiter. They didn't hire me, but not for that reason (and their reasons were good, at the time).