there are endless stories like this with AirBNB. They are right in that they have millions of successful bookings and these one-off scenarios are the exception

there are endless stories like this with AirBNB. They are right in that they have millions of successful bookings and these one-off scenarios are the exception to the rule, but they are being very unprofessional in the way they handle these matters. I would lawyered up as soon as they started dickin me around.